Refund policy

Return & Refund Policy

At VENU, we take pride in providing high-quality RAW Indonesian hair. To ensure fairness and hygiene, please review our return and refund policy below:

1. No Refunds: All sales are final. We do not offer refunds under any circumstances.

2. Exchanges: Exchanges are not permitted. Please ensure you select the correct product before completing your purchase.

3. Returns: We do not accept returns for any hair that has been used, altered, or tampered with in any way, including:

Hair that has been washed, styled, colored, or cut.

 Bundles that are not in their original condition and packaging.

If you have any questions or concerns before placing your order, please contact our customer service team. Your satisfaction is our priority, and we are here to assist you in making the best choice!

Thank you for choosing VENU!